1. General
At eSIMX, we value our customers and understand that situations may arise where a refund may be requested. This Refund Policy explains when and how we issue refunds.
2. Eligibility for Refund
We issue refunds for our eSIM products under the following conditions:
- If the eSIM was not delivered or activated.
- If there was a technical failure that we could not resolve, and it prevented the eSIM from functioning as promised.
3. Non-refundable Circumstances
No refunds will be granted under the following circumstances:
- If the customer made an error during the purchasing process.
- If the eSIM was used, even partially.
- If the customer is moving to an area not covered by our service.
- If eSIM is not installed and used within one month, it will not be refunded.
4. Requesting a Refund
To request a refund, please contact our customer service at [email protected]. Provide the details of your purchase and the reason for your refund request. Refund requests must be made within 14 days of the original purchase date.
5. Processing Refund
Once we receive your request, our team will review it. If approved, the refund will be processed, and a credit will be applied to your original method of payment. Please allow up to 14 days for the refund to be processed.
6. Changes to the Refund Policy
We may update our Refund Policy from time to time. Any changes will be posted on this page. We encourage customers to review our Refund Policy periodically to stay informed about our practices.
If you have any questions regarding our Refund Policy, please contact us at [email protected].
