Help Center

An eSIM is a digital SIM that allows you to activate a cellular plan without having to use a physical SIM card. It’s embedded in your device; you don’t need to insert anything or swap it out.

eSIM works much like a traditional SIM card, but instead of being a physical piece of hardware, it’s a small chip embedded in your phone. It can be programmed and reprogrammed to different network providers.

Many modern smartphones, tablets, and wearables come with eSIM capability. Some notable models include the iPhone XS and later, Samsung Galaxy S20 series and later, Google Pixel 3 and later, and others. Please check your device’s specifications to confirm.

To check if your device supports eSIM, refer to the device’s settings or specifications either on the device itself or online. If you still have trouble, consult your device’s manufacturer or your network provider.

The process to install and activate an eSIM varies by device and carrier. Generally, you’ll scan a QR code from your carrier or manually enter your eSIM information. Consult your carrier for the specific process.

1. No need to replace your home SIM
Unlike the card type SIM, there is no need to insert or remove the SIM

2. No delivery time
Since there is no delivery, you can use the internet immediately after arriving in your destination. (Settings are required before use.)

3. Environmentally Friendly
Because eSIM doesn’t use plastic card and doesn’t generate waste, it is environmentally friendly

4. No need to have multiple SIMs.
Since eSIM can add multiple mobile plans, you don’t have to carry multiple SIMs anymore

You could view details on our 2023 eSIM Compatible Phones List.

Typically, a single eSIM QR code can only be scanned once. After that, the eSIM profile is downloaded, and the QR code cannot be reused.

You can install an eSIM on your Samsung Galaxy S20/S21 series device by scanning a QR code provided by your carrier. Go to Settings -> Connections -> SIM card manager -> Add mobile plan to start the process.

The QR code contains an eSIM profile, which includes all the information your device needs to connect to a network, such as the operator’s identification, the user’s subscription details, etc.

Dual SIM allows you to have two or more different phone numbers or even service providers on the same phone. It could be a combination of an eSIM and physical SIM or two eSIMs.

Data usage can typically be checked in your device’s settings. The exact pathway varies by device, but it’s usually under a menu labeled “Cellular,” “Data Usage,” or similar.

It’s best to set up your eSIM after you’ve fully charged your device and are in a location with a stable internet connection. The exact steps may depend on your carrier’s instructions.

When you’ve used up your data or your plan’s validity ends, your cellular data will stop working. You will need to purchase more data or renew your plan to continue using cellular services.

Yes, it’s possible to activate eSIM while roaming. However, you’ll need a stable internet connection to download the eSIM profile.

No, an eSIM cannot be used on two different devices at the same time. Each eSIM is unique to the device it’s installed on.

The number of eSIM profiles that can be stored at once depends on the device. For example, iPhones can store more than one eSIM, but you can only use one at a time.

Switching between multiple SIM profiles is relatively easy and can be done through your device’s settings. However, the exact method can vary depending on the device and operating system.

We use a secure payment gateway that encrypts your payment details to ensure your information is safe.

We accept a variety of payment methods including credit/debit cards, PayPal, and bank transfers.

Cancellation policies may vary. Please refer to our cancellation policy or contact customer service for specific details.

We accept all major credit cards, including Visa, MasterCard, and American Express.

Yes, you can delete your eSIM profile. However, please note that deleting your eSIM profile will permanently erase it from your device.

When you delete your eSIM, the associated number is also deleted and may not be recoverable. Please ensure you want to remove the eSIM before you proceed.

If you’re having issues with your eSIM, start by restarting your device. If problems persist, refer to your device’s manual, consult your carrier, or seek professional help.

If your eSIM isn’t working, check if your device is eSIM compatible, ensure your device’s software is updated, or try resetting your network settings.

Ensure you have a valid data plan, the correct settings for your carrier are entered, and you have good signal strength. If issues persist, contact your carrier for support.

This error typically occurs when a single-use eSIM activation code has already been used. Please contact us for further assistance.

Slow internet speeds can be due to a variety of factors, such as network congestion, device settings, or physical obstructions. Try moving to a different location, restarting your device, or reaching out to your carrier for help.

Our customer support can be reached through various channels. You can email us at [email], call us at [phone number], or use the live chat function on our website.

If you still have unanswered questions or need further assistance, don’t hesitate to reach out to our customer support team through any of the channels listed above. We are more than happy to assist you!

Our dedicated support team is ready to help you 24/7. Feel free to contact us anytime via email, phone call, or live chat if you need any assistance or have any queries or concerns.